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All products will be shipped via UPS Ground with a flat rate of $5.00 per item within the contintental USA (except Alaska and Hawaii).
All Shipping fees will be calculated at the time of checkout and are subject to change based on actual UPS rates.
The customer has 14 days after the date of shipment appearing on customer's invoice within which to notify JoJo’s Basement of any defect, damage or non-conformance of goods associated with the particular order. Once the customer has notified JoJo’s Basement by email or other permitted method of notice of any such defect, damage, or non-conformance, JoJo’s Basement will contact the customer and provide a return authorization number in situations where appropriate. The customer will promptly return the product to the address/location specified by JoJo’s Basement, along with the product's original packaging, in new re-saleable condition and with the return authorization number conspicuously written on the outside of the return box. It is the responsibility of the customer to pay any and all of the return shipping charges. If the return shipment is received in new, re-saleable condition, JoJo’s Basement will credit the customer's account. Customer's failure to provide JoJo’s Basement with proper notice of damaged goods/product upon receipt will affect JoJo’s Basement's decision to accept or reject customer's claim. The customer will be notified if the return shipment is not acceptable and that its claim is rejected.